Service culture
It includes service concept, service commitment, service strategy and service target.
Service system
The system of rewards and punishments, service process and supervision are included.
Service system
Including organization and management, service outlets, personnel allocation, business training, service input.
Distribution and installation
Including commodity packaging, distribution services, installation and commissioning.
Maintenance service
Including maintenance support, maintenance facilities, technical support.
Customer complaints
It includes complaint channel, complaint record and complaint handling.
customer management
Including communication channels, customer relations.
Service improvement
Including product improvement, service improvement and management improvement.
